Grievance Procedures

Individuals experiencing problems receiving services from a Public Health Solutions-funded organization are encouraged to pursue that with the service provider. If your attempt to resolve the situation is not successful, you may file a grievance with Public Health Solutions.

Grievance Procedures For People Living with HIV/AIDS      Download Full Policy and Form

If you are experiencing problems receiving services from an CAMS-funded organization, you are encouraged to pursue that with the service provider. If your attempt to resolve the situation is not successful, you may file a grievance with CAMS.

First, try to work it out with the appropriate individual at the organization. This could be the person you see most frequently at the organization - i.e. your case manager or counselor. It could also be the individual directly involved in the situation.

If you are not satisfied with the outcome of that interaction, or you do not feel comfortable speaking with anyone informally, you may file a formal grievance with the organization.

All Public Health Solutions funded organizations are required to have a grievance procedure. The procedure should be readily available and distributed to clients at intake, or posted conspicuously. If the procedure is not readily available, ask to be given a copy.

If you are not satisfied with the of the way that the grievance is resolved, or if you believe that it is not appropriate or advisable to file a grievance with the organization, you may file a grievance with CAMS.



Providers located in the New York EMA who are or who may be eligible to receive Ryan White Part A funding; a consumer group, caucus, or coalition of PLWHAs; or the HIV Planning Council wishing to file a grievance must follow the EMA’s grievance policy which can be obtained here:  EMA grievance procedure